Terms & Conditions
1. Welcome to A/M Nails Salon
Thank you for choosing A/M Nails Salon for your nail services. These Terms & Conditions explain what you can expect from me and what I ask of you as a client. Please read them carefully before booking.
By booking an appointment with A/M Nails Salon, you agree to these terms.
2. Bookings & Appointments
When you book an appointment, it will be automatically confirmed. However, I reserve the right to decline any booking that doesn't fit my policies or availability.
Please make sure the contact details you provide are accurate so I can reach you if needed.
I operate from my home salon in Hatfield. The exact address will be provided once your booking is confirmed.
3. Deposits & Payment
A deposit of 50% of the service price is required at the time of booking to secure your appointment.
The remaining 50% is due at the end of your appointment.
I accept payment by cash or card. Please ensure you have your preferred payment method ready.
Prices are provided at the time of booking. Any additional services requested during your appointment will be charged accordingly.
4. Cancellations & Rescheduling
If you need to cancel or reschedule, please give me at least 48 hours' notice.
Cancellations made with at least 48 hours' notice will receive a full refund of the deposit or it can be transferred to a future booking.
Cancellations or changes made with less than 48 hours' notice will result in the loss of your deposit.
Repeated late cancellations may result in me being unable to accept future bookings from you.
5. No-Shows
If you don't arrive for your appointment without letting me know, this counts as a no-show.
No-shows will result in the loss of your deposit.
Repeated no-shows may mean I am unable to accept bookings from you in the future.
6. Late Arrivals
Please arrive on time for your appointment. If you're running late, let me know as soon as possible.
If you arrive late, I may need to shorten your service to stay on schedule for other clients, or in some cases, reschedule your appointment entirely.
7. Health & Safety
Your safety is my priority. Cleanliness is paramount in my salon. All tools are thoroughly disinfected, and disposable tools are never reused.
Please let me know about any allergies, skin conditions, or health concerns before your appointment so I can make sure your service is safe and suitable for you.
If you're feeling unwell or have any contagious conditions, please reschedule your appointment to protect both of us.
8. Home Salon Etiquette
As I work from my home, I kindly ask that you respect my space and privacy.
Please do not bring additional guests or children to your appointment unless we've agreed this beforehand.
Parking and entry details will be shared with you when your booking is confirmed.
9. Aftercare & Complaints
I'll provide aftercare advice after your service. Following this advice will help your nails last longer and avoid damage.
No refunds are available for completed services. However, if you're unhappy with your service, please contact me within 48 hours and I'll do my best to resolve any issues.
10. Your Privacy
Any personal information you provide is used only for booking and appointment purposes.
I won't share your details with anyone else and will handle your information in line with UK data protection laws.
11. Liability
While I take every care to provide a professional service, I cannot be held responsible for any reactions or damage caused by not disclosing relevant health information or not following aftercare advice.
Any concerns about your service must be reported within 48 hours so I can look into them.
12. Changes to These Terms
I may update these Terms & Conditions from time to time. Any changes will apply to bookings made after the update.